The surgery provides 24/48 hour access and pre-bookable appointments up to 4 weeks in advance.
Please telephone at 8.00am to book a same day morning appointment to see a clinician and 1.30 pm to see a clinician in the afternoon.
The receptionist may ask for a brief description of the health problem which helps us to direct you to the best available clinical services.
Pre-bookable appointments can be booked during all working hours. For training and monitoring purposes telephone calls may be recorded.
We also provide routine and emergency telephone appointments. They would be most suitable when you need to speak to us but do not necessary need to be see a doctor face-to-face, for example to discuss blood test or other investigation results, sick notes, some queries on your medications etc.
Please telephone the surgery and speak to a receptionist, leaving a contact number and nature of the problem, your GP will return your call – most probably after their surgery unless it’s an emergency. If you need to speak to our Practice Nurse, please telephone the surgery.
Be On Time / Cancelling Appointments
Please arrive promptly for your appointment. If you are not able to make your appointment, please cancel as soon as possible to enable others to benefit.
If you are more than 10min late then your appointment will be cancelled and you will be asked to book another appointment. Help us to Help you.
If you wish us to use SMS facility to remind you about your appointments, test results or any other any communications then please ask at reception. Please remember to inform us if you change your mobile number.
We understand that some patients may not be able to come in office hours, therefore we also run Extended Hours Clinic on Monday 18:30-19:30. Please note these are pre-booked appointments not for URGENT appointment
The Surgery will be closed every 3rd Wednesday afternoon of the month from 1pm to 6.30pm to attend training organised by the Leicester City CCG. If you require medical attention during this closure period please contact The Willows on 01162202578.
In an extreme emergency please dial 999 for an ambulance.
After 6:30pm please call 111
Healthcare Hubs-Extended Hours
You can now get an appointment with a GP during evening , weekends and bank holidays at one of 4 healthcare HUBS in the city just as you would with your own GP Practice.
Westcotes Healthcare HUB is now open 08:00 to 20:00 7 days a week.
Brandon Street and Saffron HUBS :
Opening times: Weekdays 18:30 to 22:00 Weekends and bank holidays 12:00 to 20:00
Call NHS 111 for an appointment.